Every employee finds
From onboarding to field teams, managers to HR. Eloise answers everyday questions, directly in the chat.
One tool, dozens of use cases
You run the company but have no visibility into the questions your employees are asking every day.
Real-time visibility into field needs, without waiting for the next committee meeting.
Eloise
Here are the top 5 most requested topics this month:
- 1. Remote work policy (142 questions)
- 2. Expense reimbursement procedure (98 questions)
- 3. Collective agreement and leave (87 questions)
- 4. VPN access and IT tools (64 questions)
- 5. Production quality procedure (51 questions)
Your HR team spends hours answering the same questions about pay, leave and benefits.
Instant answer, without involving the HR team
Eloise
The year-end bonus is governed by your company agreement. Here are the main rules:
- 📋 It corresponds to a 13th month, paid in December
- 📅 Calculated pro rata based on time worked during the calendar year
- ⏳ Eligibility: minimum 6 months of seniority
- 💡 Unpaid absences reduce the amount proportionally
Your warehouse, store or delivery teams have no PC and no intranet. They rely on word of mouth for company information.
Instant answer via WhatsApp, even without a PC
Eloise
Here's the procedure to declare your sick leave:
- 📋 Send form 3 of your sick leave certificate to your manager within 48 hours
- 📧 Send forms 1 and 2 to social security within 48 hours
- 💡 Salary maintenance starts after the 3-day waiting period
Your in-store sales associates face customer questions without always having the right answer at hand.
The sales associate answers the customer in 10 seconds, without calling the manager.
Eloise
According to the commercial policy, sale items can be exchanged for a different size within 14 days, subject to stock availability. Refunds are not possible on sale items.
- 📋 Size exchange: yes, within 14 days
- 📦 Subject to stock availability
- 💡 Refund not applicable on sale items
Your operators, technicians and field agents follow strict procedures. But the right document isn't always accessible at the right time.
The operator follows the correct procedure without waiting for the team leader.
Eloise
In case of a visual defect detected during final inspection:
- 1. Isolate the affected batch with a red tag
- 2. Fill out the non-conformity report (form QF-012)
- 3. Notify the quality manager for sorting or disposal decision
- 💡 Do not ship the batch before approval
Every new hire spends their first days looking for basic answers. Health insurance, leave, access: everything is unclear.
Independent from day one, without disrupting colleagues
Eloise
Welcome! Here are the details on your health insurance:
- 📋 Health insurance managed by Harmonie Mutuelle, Family plan by default
- ✅ Enrollment is automatic from your first day of contract
- 📬 Your insurance card arrives within 15 business days
Your managers have the same questions as employees, but don't always feel comfortable calling about it.
The manager gets the answer without bothering anyone
Eloise
Here's the procedure for a part-time request:
- 📋 The employee must submit a written request at least 3 months in advance
- 📅 Approval or refusal must be notified within 1 month
- 💡 In case of refusal, the reason must be justified (workload, organization)
Your employees have real questions but don't know where to look or who to ask.
Clear, sourced answer, accessible anytime
Eloise
Medical appointment absences depend on your collective agreement:
- 📋 Mandatory check-ups (occupational health) are on company time
- 💡 Personal appointments should be taken as leave or authorized absence
- ⏳ Some collective agreements provide specific absence allowances
Your IT teams receive dozens of repetitive questions about access, tools and technical procedures. Without the right tool, they answer manually, over and over.
IT support didn't need to intervene
Eloise
Here's the procedure to connect to the VPN while working remotely:
- 1. Open the GlobalProtect app on your computer
- 2. Enter the portal address: vpn.your-company.com
- 3. Authenticate with your LDAP credentials (same login as your Windows session)
- 💡 If your password has expired, reset it at password.your-company.com
Ready to see Eloise in action?
Schedule a personalized demo for your team.